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- All Parcel are sent Registered Mail with Australia Post.
- We DO NOT allow Pick Ups, (Please don't ask).
- Please allow 10 Days from when we receive payment for your Item to arrive, If is has not arrived in that time frame something is wrong and you need to Please contact us.
- Registered Post does not have a Guaranteed delivery time but its reputation for fast delivery is very good. Most Parcels are delivered within 2-3 days of postage. Remote areas may differ.
- Registered Post carries with it an Insurance value to your purchase price.
- If the parcel is lost or damaged in transit, The Backyard Shed will put in a claim with Australia Post on the buyer's behalf. The Backyard Shed will direct these monies to you once your claim has been processed.
- All deliveries will be made to the buyer\’s address provided . Please ensure That your information is Correct.
- Please CONTACT US straight away if there is a problem with your Purchase.
- This is a genuine quality product, These tools are imported from the USA and as such do NOT carry an Australian warranty.
- We are NOT authorised dealers.
- We will However offer a 14 day DOA (Dead On Arrival) warranty on all products. In the rare occurrence of you receiving a faulty product please CONTACT US.
- Products which cease to operate according to its specifications within a 14 day period from the dispatch of the goods are considered to be Dead on Arrival'(DOA) and will be replaced or refunded subject to inspection and testing.
- For products that are Dead on Arrival, must be returned within 7 days of arrival otherwise a refund or replacement will not be issued. Again if there is a problem CONTACT US.
- Returns will only be accepted if first approved by The Backyard Shed.
- It is the buyers responsibility to return the faulty item back to us.
- You will NOT receive a Refund because you have changed your mind or the Product was not what you expected. Although we are here to help, If you are unhappy with your Purchase please CONTACT US, we may be able to work something out.
- Events such as unauthorized repair ,physical damage, misuse, or tampering with a product may prevent a product being accepted for return.
- Should an item be returned and found to have no fault, the buyer is responsible for postage of the Item's Return path back to them & any inspection costs.
- Please allow up to 15 Business Days for the processing of all refunds.
Shipping Charges
Calculations are based on the gross weight & Cubing of individual parcels.
Postage & Handling Charges will be automatically calculated in checkout. The following options are available:
Australian Orders:
Registered Post - 3 to 10 business days for delivery (depending on location). Trackable and insured
International Orders:
The Backyard Shed will only post within Australia.
Disclaimer:
We accept no responsibility for parcels lost or damaged within the postal system, but will however forward a claim to Australia Post on your behalf, and may require the purchaser to co-operate in any information required from Australia Post to lodge the claim.
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